Runco Q-750d Ultra Series Specifications download pdf (Page 4)

iv Q-750d Ultra Series Installation/Operation Manual

PRE

IMINAR

• In the event of a product defect, please follow the claim procedure provided below:

A. Register your product if you have not yet done so. Visit http://www.runco.com/support/product-registration/ to

B. Contact your original authorized dealer or distributor who sold the product.

C. The dealer/distributor will contact Runco Technical Support via email at support@runco.com or via phone at 1-800-

23-RUNCO (1-800-237-8626).

• The dealer/distributor will provide to Runco proof of purchase, serial number, product model number, description of the

problem and any troubleshooting steps already attempted.

• Runco’s technical support staff will attempt to assist the dealer/distributor in troubleshooting any technical issues that might

be causing the product to malfunction. If Runco is unable to resolve the problem through troubleshooting, a Return Material

Authorization (RMA) number will be issued for the exchange of the defective product if it is determined that the claim is

covered by the warranty. Once an RMA has been created, RMA status is available at serviceo[email protected].

• If an RMA is issued, the dealer or customer will need to return the defective product to the Runco repair depot location

specified by the Runco technical support representative. The dealer or customer will need to properly package the defective

product in a suitable shipping container consisting of the product only, and not include any accessories (e.g., cables,

remotes, carrying cases, lens, lens cap and other peripherals). Boxes may be purchased from a Runco technical support

representative.

• The dealer or customer is responsible for paying freight charges and insurance to ship the defective product to the Runco

repair depot location. If there are any shipping damages, the dealer or customer will need to address and resolve any

shipping damage claims directly with the shipping company.

• Runco will not accept a returned product unless an RMA has been issued by Runco.

• For in-warranty repairs, Runco will pay freight charges to return the repaired/replacement product to the dealer/distributor

from the Runco repair depot. For select countries or geographies Runco will ship via an economy express service. Return

delivery time and availability may vary based on origin and destination, and Runco is unable to deliver to PO Box and FPO

Box addresses.

• Note: in the 48 contiguous United States, other options for on-site service or advance exchange for the product may apply,

if you purchased the Runco PremierCare™ Service Plan.

1. Return only the defective product with the lamp (if applicable).

2. Runco will not be responsible for returning or replacing any accessories (e.g., cables, remotes, carrying cases, lens, lens

cap and other peripherals sold with the Runco product) that are returned with the defective product.

3. Repaired or replacement products will be shipped with a lamp (if applicable) but without any accessories.

This Limited Warranty does not include and is limited by the following:

1. Products not purchased from an authorized Runco dealer

2. Rental costs incurred by the customer in the event of product defect or failure

3. Any product with a defaced, modified, or removed serial number

RuncoCare™ Standard Claim Procedure

What to Include with Your Return

RuncoCare™ Warranty Exclusions

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Runco Q-750d Ultra Series Specifications Page 4